Cancellation & Returns Policy


At The Metal Tree we aim to dispatch goods within 24-48 hours of hours. If for some reason, you would like to cancel your order please email If we have not dispatched your order we will give you a full refund; however if the goods have been dispatched then your order would follow our normal returns policy.


All returns must be in their original packaging and they must not have been used or fitted.

Items that were incorrectly ordered or unsuitable for its purpose can be returned for a full refund of unit price (excluding original carriage charges) as long as it is evident the product has not been used.

Please send to:

The Metal Tree,
Units 3 - 9 Oldends Lane Industrial Estate,
GL10 3RQ

Please include details of original order